Frequently asked questions
What is an eSIM?
A SIM built into your phone. Instead of a plastic card you get a QR code and an activation code, and the operator profile downloads to the phone in a couple of minutes. Your physical SIM stays where it is.
How do I buy and pay?
Pick a plan on the site and tap "Buy in Telegram": the @proon_esim_bot bot opens with that plan. In the bot you enter an email in case we need to reach you about the order and pay. Payment: Russian bank card or SBP in roubles, or crypto via CryptoBot in US dollars. The QR code and install details arrive in the same chat: an operator issues the eSIM, usually within 30 minutes, 9:00–23:00 Moscow time; night orders in the morning.
Do I need Telegram?
Yes, eSIMs are bought and delivered through the Telegram bot. Telegram does not have to be on the phone that gets the eSIM: you can show the QR code on another screen or type the activation code by hand.
Where are my QR code and remaining data?
In the chat with the bot and under "My eSIMs" there: status, remaining data and validity, top-ups, and a refund request for an eSIM that has not been installed. The QR code is not emailed: everything about your eSIMs stays in the chat with the bot.
Will I keep my number?
Yes. A travel eSIM is data only; calls and texts keep arriving on your main SIM. To avoid roaming charges from your home operator, turn off Data Roaming for the main SIM.
When does the plan validity start?
For most plans, at the first connection to a network at your destination, so you can install the eSIM in advance. Some plans start when installed. The rule is shown for each plan on the destination page.
When should I install the eSIM?
At home, 1–2 days before departure, over Wi-Fi. Do not delete the eSIM after installing: the same QR code usually cannot be used again.
What happens when the data runs out?
Data on the eSIM stops, your main SIM keeps working. Plans marked "top-up" can get more data on the same eSIM, under "My eSIMs" in the bot; for other plans you need a new package.
Can one eSIM work in several countries?
Yes, regional and worldwide plans do that: the widest one works in 127 countries and territories. The country list is on each plan page.
Can I get a refund?
If the eSIM has not been installed, you can ask for a full refund within 30 days of purchase, under "My eSIMs" in the bot or through support. If it fails to connect because of us or the operator, we investigate and refund. Used data is not refunded. Details are in the refund policy.
Does VulPiNe work over the eSIM?
Yes, VulPiNe by ProON works over any connection, including a travel eSIM.
How do I check that my phone supports eSIM?
Dial *#06# in the Phone app. If you see an EID line, eSIM is supported. The phone must also not be locked to a carrier.
No answer here? Message ProON support on Telegram or email info@proonvpn.org.