1. What is collected

In the bot @proon_esim_bot: your Telegram ID and username (Telegram passes them to the bot when you start it; the ID links your orders and eSIMs to you); order data (destination, plan, amount, payment method and status); eSIM identifiers (ICCID, and EID if you share it with support). On the website: technical data (IP address, browser) in server logs. The website does not ask for contact or payment details; it keeps only your chosen currency and language in your browser.

2. Why

To deliver and support your eSIM, show its status and remaining data, process refunds, answer support requests and prevent fraud.

3. Who receives data

The eSIM supplier: the order data needed to issue and service the eSIM profile. The supplier is located outside Russia, so this is a cross-border transfer of data. Payment data goes to the payment services Platega (card and SBP payments) and CryptoBot (crypto payments) to process payments and refunds. The bot runs inside Telegram, so messages in the chat are also processed by Telegram under its own policy. Personal data is not sold.

4. Retention

Order and payment records are kept as required by law; other data is deleted on request or when no longer needed.

5. Your rights

Through support you can request access to your data, its correction or deletion. Deleting your data does not cancel an active eSIM.

6. Analytics

The website has no analytics counters and no third-party scripts. If they are added, this policy will be updated.

7. Contacts

Telegram @ProONsupport, info@proonvpn.org.

Other documents: Terms of sale, Refund policy