1. General

These terms govern the sale of travel eSIM data plans by ProON eSIM. The seller is PROON (in Russian: «ПРООН»; the "Seller"). The service is the website esim.proonvpn.org (a showcase and catalogue) and the Telegram bot @proon_esim_bot, where orders, payment and delivery take place. Paying for an order in the bot means accepting these terms.

2. What is sold

Access to a mobile data plan of a partner operator abroad, delivered as an eSIM profile (a QR code, an SM-DP+ address and an activation code). Plans are data only: no phone number, calls or SMS unless stated.

3. Ordering and delivery

The buyer chooses a destination and plan on the website or in the bot and pays for the order in the bot. After payment is confirmed, an operator issues the eSIM and it is delivered in the chat with the bot: a QR code, the SM-DP+ address and activation code, an "Install on iPhone" link (iOS 17.4 and later) and instructions — usually within 30 minutes, 9:00–23:00 Moscow time; night orders in the morning. Orders are not placed or stored on the website. Status, remaining data and validity are shown under "My eSIMs" in the bot. If delivery takes more than 24 hours, the buyer may cancel the order for a full refund.

4. Price and payment

The price is stated in roubles and is fixed when the order is created in the bot; it does not change after payment. Dollar amounts on the website are an approximate conversion for reference. Payment: by SBP, a Russian bank card, or crypto via CryptoBot. The price is in roubles; a CryptoBot invoice is issued for the same rouble amount and paid in crypto at its rate. The bot shows the methods available at the time of the order.

5. Validity and activation

Validity starts as stated for each plan: at first network connection at the destination, at installation, or at purchase. Unused data expires at the end of validity. For plans with top-ups, data is added to the same eSIM under "My eSIMs" in the bot.

6. Compatibility

The buyer checks before payment that the device supports eSIM and is not carrier-locked. Coverage and speed depend on the local partner network.

7. Refunds

Refunds follow the Refund policy.

8. Liability

The Seller is not liable for local network outages, speed limits applied by partner operators, or device incompatibility that the buyer failed to check.

9. Personal data

Processed under the Privacy policy, including transfer to the eSIM supplier to issue the profile.

10. Contacts

Telegram @ProONsupport, info@proonvpn.org.

Other documents: Privacy policy, Refund policy